Civil Rights: Title VI and ADA

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• The Americans with Disabilities Act (ADA) requires public transit agencies to ensure services are accessible to individuals with disabilities, including schedules, fare information, vehicle access, and digital content.
• Digital accessibility must adhere to standards such as the Web Content Accessibility Guidelines (WCAG) to make online schedules, maps, and notifications usable by all.
• All vehicles and facilities must meet federal accessibility standards for features that serve people with disabilities (e.g., lifts, ramps, audio/visual alerts).
• Agencies must designate an ADA Coordinator to oversee compliance and assist in resolving issues.

• Any person who feels discriminated against or believes ADA rights have been violated by the transit agency may file a complaint.
• Complaints should be submitted within 180 days of the incident using the ADA Complaint Form (available on this website or through customer service).
• The complaint form should be accessible in alternative formats (PDF, large-print, online form) and assistance is available for individuals needing help to file.

• The agency will acknowledge receipt of the complaint within 30 days and determine its jurisdiction.
• An investigation will be completed within 30 days. If more information is required, the complainant will be contacted and given 30 days to respond.
• After investigation, the agency will provide either:
  • A Closure Letter, if no ADA violation is found, or
  • A Letter of Finding, summarizing the outcome and corrective actions if applicable.
• Complainants have the right to appeal decisions, typically within 10-30 days of receiving the agency's letter.
• Complaints, findings, and correspondence are retained in accordance with federal recordkeeping requirements.

• If dissatisfied with the agency’s response or if the complaint is not resolved, individuals may file a complaint with the FTA Office of Civil Rights within 180 days of the incident.
• Complaints to the FTA require a description of the incident, supporting documentation, and contact information.

• For assistance with ADA complaint procedures or to request accommodations for filing, contact our ADA Coordinator or customer service at [insert contact details].
• Additional information can be obtained by contacting the ADA Information Line at 1-800-514-0301.

 Wind River Transportation Authority provides public transit services without regard to race, color, or national origin, in compliance with Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d) and all related regulations. 

  The Wind River Transportation Authority, as a recipient of Federal Transit Administration (FTA) funds, complies with Title VI of the Civil Rights Act, U.S. Department of Transportation regulations, FTA Circular 4702.1B, and Wyoming Department of Transportation (WYDOT) requirements. Wind River Transportation Authority operates programs and services without discrimination on the basis of race, color, or national origin. 

• Any person who believes they have been aggrieved by unlawful discrimination under Title VI may file a complaint with Wind River Transportation Authority.
• For more information on the Title VI civil rights program, complaint procedures, or to file a complaint:
  • Contact: Milisa Palmer, Title VI Coordinator
  • Phone: (307) 856-9782
  • Email: TitleVI@WRTABusLines.com
  • Visit: 2554 Airport Road, Riverton, WY 82501
• Forms and information are available on each WRTA vehicle, at the WRTA facility, and on the WRTA website.
• A complaint may also be filed with:
  • WYDOT’s Office of Civil Rights (307-777-4457, DOT-civilrights@wyo.gov)
  • Federal Transit Administration, Office of Civil Rights, Director, East Building, 5th Floor–TCR, 1200 New Jersey Ave., SE, Washington, DC, 20590.

Any person who believes they have been subjected to unlawful discriminatory practices under Title VI may file a complaint with Wind River Transportation Authority.

• Complete the WRTA Title VI Complaint Form 
• If unable to write, contact the Title VI Coordinator for assistance.
• Complaints must be filed within 180 days of the alleged discrimination.
• WRTA will acknowledge and investigate complaints within 60 days.
• Appeals may be submitted within 30 days of receiving an investigation decision.

Submit Complaints To:

Milisa Palmer, Title VI Coordinator
Wind River Transportation Authority
2554 Airport Road
Riverton, WY 82501
Phone: 307-856-9782
Email: TitleVI@fcagwy.gov

Complaints may also be filed with Wyoming DOT Office of Civil Rights or the Federal Transit Administration Office of Civil Rights.

 WRTA’s Title VI Notice is posted in the following locations:

• Every agency vehicle (fixed route and demand response)
• The main WRTA facility
• The WRTA official website