Riders Code of Conduct

This conduct applies to fixed routes and demand response vehicles. Violations on one will carry to other. Violations of an of these may result in an offense in accordance with applicable laws and regulations.

Offenses

First Offense: the first violation of this code may result in suspension of transit services for a period no longer than one week
Second offense: the second violation of this code within 12-months of the first offense may result in a suspension of transit services for a period no longer than one month
Third offense: the third violation of this code within 18-months of the second offense may result in a suspension of transit services for a period no longer than one year

Clothing

Wear appropriated clothing, including shirts and shoes at all times

Payment

Have exact change ready, drivers are not able to issue change

Timeliness

Be at the bus stop before the scheduled departure time

Carry On’s

Items must be manageable
Items must be contained to person
Items can not be in aisle or on seats

Prohibited Items

No illegal drugs, flammable/explosive materials, and open alcoholic beverages onto WRTA vehicles
If alcohol container is opened, you will be asked to dispose of at the next stop or depart from the vehicle

Animals

Animals may ride on a space available basis. If a transit vehicle is at capacity and there is no room to accommodate the animal, even if complying with all other terms, may be asked to wait for the next vehicle.

Animals Continued

Any animal, including service animals, may be denied transportation if not under control or acting in a disruptive manner (including, but not limited to showing aggressive behavior, barking excessively, lunging, growling, nipping, and physically touching others such as pawing). If such behavior is observed, the passenger/handler will be asked to remove their animal from the vehicle.

Animals Continued

Allergic reactions from other passengers or fear of an animal are sufficient grounds to remove and animal other than service animals. Other passengers should be aware that service animals are not included and can depart from vehicle if needed.

Children

Children must be removed from strollers and be folded and stowed away while bus is in motion
Neglecting to prove proper supervision of children under the age of thirteen (13), by enabling them to use transit without an accompanying parent, guardian, or adult, and/or failure to provide adequate supervision enabling youths to follow the code of conduct.
Children under 13 ride free
Demand Response: If traveling with a child requiring a car seat, bring and secure the seat into the vehicle yourself

Personal Hygiene

Maintain reasonable personal hygiene and avoid strong body orders while riding

Disruptive Behavior

Behave appropriately when interacting with drivers, dispatchers, and fellow riders. Absolutely no physical threats or abuse.
Obscene language or actions are not allowed
Please use headphones for your electronic devices and keep your conversations as quiet as possible to avoid disrupting other passengers.

Cleanliness

Keep the bus clean and free of litter
If you bring it on, take it off

Smoking/Vaping

Smoking and vaping are prohibited in WRTA vehicles

Respect for Personal Space

Respect personal space and be mindful of fellow passengers’ comfort during the journey.

Seat belts (Demand response only)

Wear seat belts for the entire ride; all WRTA SafeRide vehicles are equipped with them

Equipment

Do not operate or tamper with any vehicle or driver equipment.

No flash photography or recording

Please refrain from taking flash photos or videos while the vehicle is in motion

Departing the Vehicle

Leave the vehicle when requested by the driver or any transportation/law enforcement official take all belongings with you; WRTA is not responsible for lost, stolen, or damaged items

Food and Drink

Food and drinks are permitted
Drinks must have a lid or be in a can
If mess is made you are responsible for clean up

Riders Code of Conduct

Offenses

Clothing

Payment

Timeliness

Carry On’s

Prohibited Items

Animals

Animals Continued

Animals Continued

Children

Personal Hygiene

Disruptive Behavior

Cleanliness

Smoking/Vaping

Respect for Personal Space

Seat belts (Demand response only)

Equipment

No flash photography or recording

Departing the Vehicle

Food and Drink

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